Signing up and signing in

Whoever starts Zapket for an agency signs up, and becomes its first admin.

1. Go to https://social.zapket.app/register, or tap Start free trial on the Zapket website.
2. Fill in your name, your agency's name, your work email, a mobile number, your state and a password, then tap Start free trial.
3. Open the email called Verify Email Address and tap the button in it. Nothing arrived? On the Confirm your email page, tap Send the link again.
4. You land on your agency's empty Dashboard, with a short list of first steps.

The trial is free for 14 days, with no card. See Plan and billing for what comes after.

Everyone else at an agency, and its clients, don't sign up. An admin at the agency invites you, and you get an email.

1. Open the email called "… invited you to Zapket".
2. Tap Set your password. A page called Choose a new password opens with your email already filled in.
3. Type a new password in New password and again in Type it again.
4. Tap Save new password. You're in.

1. Go to the Zapket address and tap Sign in. You'll see Welcome back.
2. Type your Email and Password. The eye button shows the password while you type.
3. On your own phone or computer, tick Keep me signed in.
4. Tap Sign in. The agency team lands on the Dashboard; clients land on Home.

1. On the sign-in page, tap Forgot password?, next to Password.
2. Type the email you sign in with and tap Email me a reset link.
3. Open the email, tap the link, choose a new password and tap Save new password.

No email? Check spam, and wait a minute before asking again: a new link can be sent once a minute.

Open your account menu: tap your name at the bottom of the sidebar, or your initials at the top right on a phone. Choose Your account.

• Your details: change your name or the email you sign in with, then Save details.
• Password: type your current password, then the new one twice (at least 8 characters), and tap Change password.

Only an admin can change your role.

Sign-in codes stop anyone who learns your password from getting in. After your password, Zapket asks for a 6-digit code from an app on your phone, like Google Authenticator or Microsoft Authenticator.

Turning them on

1. Open Your account. Under Sign-in codes, type your password and tap Set up sign-in codes.
2. In your authenticator app, add an account and scan the square code, or type the setup key.
3. Type the 6-digit code the app shows and tap Turn on.
4. Save the recovery codes shown. Each one gets you in once if you lose your phone.

Signing in with them

After your password you'll see Enter your sign-in code. Type the code from the app and tap Continue. Lost your phone? Tap Use a recovery code.

Open your account menu (your name at the bottom of the sidebar, or your initials at the top right on a phone) and choose Sign out. Always sign out on a shared computer.

• "Your account has been deactivated": an admin turned your access off. Ask an admin at the agency.
• "… is paused": whoever runs Zapket has paused your agency, and the page says why. Nothing is deleted. Your agency's admin can sort it out with them.
• A banner says Zapket is read-only: the trial has ended or payments stopped. You can still see everything. See Plan and billing.
• Email not recognised: you may have been invited with a different address. Ask the admin which one.
• A client's page says "Not found": you're not assigned to that client. Ask an admin to add you on the Team page.