Cancellation and refund policy

Cancelling

An agency admin can cancel any time from Plan and billing. No reason needed. Your plan stays until the end of the month or year you've paid for, then stops, and nothing more is charged. You can cancel an automatic payment mandate from your bank or UPI app as well.

Refunds

• The free trial lets you try everything before paying, so we don't refund the unused part of a month or year after you cancel.
• If you're charged twice, or charged after cancelling, or charged the wrong amount, we refund the extra in full.
• If we stop offering Zapket, we refund any period you've paid for but can't use.

Approved refunds go back to the way you paid, within 5 to 7 working days. Your bank may take a little longer to show it.

How to ask for a refund

Email help@asketstudio.in with your agency's name and the invoice number. We reply within 2 working days.

Changing plans

A new plan starts charging when your paid period ends, so you never pay twice for the same days. Its client limit applies as soon as you approve it.

Delivery

Zapket is an online service. Nothing is shipped. Your plan is available in Zapket as soon as your payment goes through, and your invoice is emailed to your admins and kept in Plan and billing.